Tools by ABPZUS Coffee — internal
Filum Report icon

1300

In Progress

Filum Report Automation

ABP · Mohamad Zulfaiz Rofi

How the support team did last week — volume, reply times, CSAT and ticket types — without rebuilding the pivots.

Register InterestHow To Use It
Loading a week, then Overview, Agents, Outlets, Sessions and the guide — every agent and outlet name blurred.

Why it exists

The job it takes off someone

Filum shows support chats one conversation at a time. Answering “how did the support team do last week?” meant exporting, then rebuilding the same pivots in a spreadsheet — and Filum’s own response-time field is 0 on almost every session, so the obvious number was the wrong one. Filum Report pulls a date range straight from Filum and draws the answers that keep being asked for.

What the current build covers

Runs on ABP’s laptop only. The Filum token it needs reads every support chat in the company, so handing the app to a colleague means handing them that token — that has to be solved before anyone else gets a copy.

Who it is for

Three people open this

If none of these is you, it is probably not the tool you want — say so on the form and ABP will point you at the right one.

Customer support leads

Volume by day or hour, bot deflection, first reply and wait times, and CSAT, for any range up to 31 days.

Operations

Which outlets customers write in about, and what about — by ticket category and reason.

Anyone checking one chat

Every session under the numbers, searchable, with a CSV export of whatever is filtered.

Documentation

How to use Filum Report

What each tab answers, with the screenshots from the app’s own guide — taken on an invented week, so no real agent or outlet is in them.

1

Load A Range

Click a preset — Yesterday, Last 7 Days, Last 30 Days — or pick your own dates, up to 31 days. The first time, a week takes about two minutes; after that it opens in seconds from this laptop.

Filum Report reading a range, with a progress bar and the time left.
From Filum Report’s own guide. Every agent and outlet in its screenshots is invented.
2

Overview

The week in eight numbers, then the chart and the ticket categories under them.

The Overview tab: eight KPI tiles above a conversations-by-day chart and the ticket categories.
From Filum Report’s own guide, on an invented week.
  • First Reply — Worked out here, because Filum’s own field is 0 on almost every session.
  • Bot Only — Chats the bot handled with no agent at all.
  • CSAT — Only chats where the customer answered the survey — the count is beside it.
  • Business / Calendar Hours — Switches how Wait and Resolution are counted.
3

Agents And Outlets

One row per agent — sessions, reply times, CSAT — and one row per outlet the tickets named, with its complaints, top reason and refunds. Click a row for the sessions behind it.

The Agents tab: one row per agent with sessions, reply times, handling time and CSAT. Every agent shown is invented.
From Filum Report’s own guide — the agents are invented.
4

Sessions

Every session under the numbers. Search and filter, open one for its detail, or export what you see as a CSV.

The Sessions tab: search and filters above every session, one row per agent session.
From Filum Report’s own guide, on an invented week.

Limits worth knowing

What Filum Report is not

Written down because it is cheaper to read this now than to find it out in front of someone.

  • It is not a scheduler. It reads when someone presses Load; nothing runs in the background.
  • It is not a way back into Filum. It never writes to Filum — open a conversation there by its id.
  • It is not for colleagues yet, because of the token it needs.

Who made it

Credits

Developer

Mohamad Zulfaiz RofiMain developer · ABP

Published by

ABPZUS Coffee — internal tools

No other contributors are recorded for this one. If you worked on it and are not here, tell ABP — it is an omission, not a judgement.

The details

App info

Version
Not released yet
Updated on
6 October 2026
Download size
No build to download yet
Installs
Not counted
Project code
1300

Requires — Windows

Windows 10 or newer, 64-bit. No Python, no database, no VPN.

Data safety

What it does with data

Written so you could check each line rather than take it on trust. If one of them turns out to be wrong, that is a bug in the tool, not a wording problem here.

  • Customer name, phone, email and Filum id are removed before a row reaches the screen, the cache or a CSV.
  • Keeps agent names and work emails, for the Agents tab, on the laptop only.
  • Keeps finished days for 92 days on the laptop so they open in seconds; Clear Cache deletes them at once.
  • Writes nothing to Filum, Lark or anywhere else.

Before you ask

Questions people actually send

Can I get a copy?

Not yet. The Filum token reads every support chat in the company, and today it travels with the app. Register interest and you will hear when that changes.

Does it show customers’ details?

No. Customer name, phone, email and Filum id are removed before anything is shown, cached or exported.

Developer contact

Support

Message ABP in Lark. That is the fastest route and it reaches whoever is closest to the problem.

Maintained by

Mohamad Zulfaiz Rofi, ABP

Where the source lives

Internal, on the ABP machines. There is no public repository and no third-party code hosting for any tool on this site.